Order & Shipping Policies
Our policy is to fill orders exactly as they are received. If we sell out of a particular variety, we reserve the right to substitute a similar one of equal or greater value. If you do not wish to receive a substitute item with your order, please contact us.
How can we help?
With your order, you will receive a "Read This First" fact sheet, which can answer many questions you may have about planting and caring for trees and plants. You can also find more information here on the website. If you need further assistance, please contact us. We're here to help you succeed!
Your planting success is important to us. To ensure prompt, reliable delivery of your order, Stark Bro's ships all of its products exclusively via FedEx. Nursery stock is shipped to arrive at the proper planting time for your area.
When you place your order, we strive to give you the most accurate estimated ship date for your location. If you order a living tree or plant, it will generally ship during the ideal planting season (usually spring or fall), which will be indicated when you place your order. Orders containing only tools and supplies will be shipped soon after purchase.
If you would like us to ship your order at a different time, please contact our Customer Support Team at 800.325.4180, we would be glad to help you find a more convenient shipping date.
It is possible that your order may be split into separate shipments arriving at different times. If this should happen, each shipment will be noted with the words "Partial Shipment", written below Order Information on the front of the Packing Slip.
For products purchased online, customers are not charged until the order has shipped.
Orders placed over the phone or by mail will be released for shipping once payment in full is received. If payment is not received within 30 days of placing the order, the order will be canceled.
There are several ways to make a payment on an order. For your convenience, you can make a payment online via credit card. Simply sign in and click the "Make a payment" link under My Orders. You can also pay by credit card via phone at 800.325.4180, Monday through Friday, between 8:00am - 4:30pm (CST). You can also send your check or money order to the following address:
Stark Bro's Nurseries & Orchards Co.
PO Box 1800
Louisiana, MO 63353
Already know what you want to send to that special someone? You can create a gift order for them online! Their shipping address and a personalized gift message can be added to the order during the checkout process. Still deciding on what to get? You can call us at 800.325.4180 and let our knowledgeable staff assist you in picking the perfect items for your gift order.