Order & Shipping Policies
Our policy is to fill orders exactly as they are received. If we sell out of a particular variety, we reserve the right to substitute a similar one of equal or greater value. If you do not wish to receive a substitute item with your order, please call us at 800.325.4180 or email us at
How can we help?
With your order, you will receive a FREE copy of the Stark Bro's Planting and Growing Guide. This professional guide can help answer many of your questions regarding the care of your trees and plants. More information is also available here on the website. If you need further help, you can send us your questions by email at or you can call us at 800.325.4180, Monday through Friday, 8:00am - 4:30pm (CST). We're here to help you succeed!
Shipping
Your planting success is important to us. To ensure prompt, reliable delivery of your order, Stark Bro's ships all of its products exclusively via FedEx. When your order has shipped, you can expect your order within five to seven business days.
Nursery stock is shipped to arrive at the proper planting time for your area. In general, we will begin shipping by hardiness zone as follows:
| Zone | Spring Date | Fall Date |
|---|---|---|
| 3 | April 12 | No Fall Shipping |
| 4 | April 7 | No Fall Shipping |
| 5 | March 22 | Nov 5 |
| 6 | February 28 | Nov 11 |
| 7 | February 14 | Nov 20 |
| 8 | February 10 | Nov 24 |
| 9 | February 6 | Nov 26 |
| 10 | February 5 | Nov 27 |
When you place your order, we strive to give you the most accurate estimated ship date for your location. Growing Aids and other non-living products will generally ship soon after your order is placed. If your order contains plants and non-living products, the non-living items will be clearly marked if they'll be shipped sooner. If you would like us to ship your order at a different time, please contact our Customer Support Team at 800.325.4180, we would be glad to help you find a more convenient shipping date.
Split Shipments
It is possible that your order may be split into separate shipments arriving at different times. If this should happen, each shipment will be noted with the words "Partial Shipment", written below Order Information on the front of the Packing Slip.
Payment Information
Orders will be released for shipping once payment in full is received. If payment is not received within 30 days of placing the order, the order will be canceled.
There are several ways to make a payment on an order. For your convenience, you can make a payment online via credit card. Simply sign in and click the "Make a payment" link under My Orders. You can also pay by credit card via phone at 800.325.4180, Monday through Friday, between 8:00am - 4:30pm (CST). You can also send your check or money order to the following address:
Stark Bro's Nurseries & Orchards Co.
PO Box 1800
Louisiana, MO 63353
Gift Orders
Already know what you want to send to that special someone? You can create a gift order for them online! Their shipping address and a personalized gift message can be added to the order during the checkout process. Still deciding on what to get? You can call us at 800.325.4180 and let our knowledgeable staff assist you in picking the perfect items for your gift order.
Gift Certificates
Searching for gifts for hard-to-please friends, relatives, neighbors or colleagues? Treat them to a Stark Bro's Gift Certificate, available in amounts from $10.00 up. Ideal for Christmas or other holiday gift-giving, perfect for any occasion.
Family and friends alike will appreciate these living gifts that help them grow and enjoy their own Stark Bro's trees and plants for years to come. Each gift recipient will receive an attractive gift certificate, along with our catalog and a letter explaining who the gift is from and how to redeem the certificate.
Contact us to order your gift certificates today!
