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Order & Shipping Policies

Our policy is to fill orders exactly as they are received. If we sell out of a particular variety, we reserve the right to substitute a similar one of equal or greater value. If you do not wish to receive a substitute item with your order, please call us at 800.325.4180 or email us at

How can we help?

With your order, you will receive a "Read This First" fact sheet, which can answer many questions you may have about planting and caring for trees and plants. You can also find more information here on the website. If you need further assistance, you can send us your questions by email at or you can call us at 800.325.4180, Monday through Friday, 8:00am - 4:30pm (CST). We're here to help you succeed!

Shipping

Your planting success is important to us. To ensure prompt, reliable delivery of your order, Stark Bro's ships all of its products exclusively via FedEx. Nursery stock is shipped to arrive at the proper planting time for your area. In general, we will ship by hardiness zone as follows:

ZoneFall ScheduleSpring Schedule
  • 3No Fall ShippingApr 21 - Jun 15
  • 4No Fall ShippingApr 14 - Jun 15
  • 5ANov 3 - Nov 30Mar 31 - Jun 15
  • 5BNov 3 - Nov 30Mar 17 - Jun 15
  • 6ANov 3 - Nov 30Mar 10 - Jun 15
  • 6BNov 3 - Nov 30Mar 3 - Jun 15
  • 7ANov 10 - Nov 30Feb 24 - Jun 15
  • 7BNov 10 - Nov 30Feb 17 - Jun 15
  • 8Nov 17 - Nov 30Feb 10 - Jun 15
  • 9Nov 17 - Nov 30Feb 3 - Jun 15
  • 10Nov 17 - Nov 30Feb 3 - Jun 15

The last date to place an order for fall delivery is November 30th.

When you place your order, we strive to give you the most accurate estimated ship date for your location. If you pre-order a living tree or plant using our summer purchasing program, it will generally ship during the ideal planting season (usually spring or fall), which will be indicated when you place your order. Orders containing only tools and supplies will be shipped soon after purchase.

If you would like us to ship your order at a different time, please contact our Customer Support Team at 800.325.4180, we would be glad to help you find a more convenient shipping date.

Split Shipments

It is possible that your order may be split into separate shipments arriving at different times. If this should happen, each shipment will be noted with the words "Partial Shipment", written below Order Information on the front of the Packing Slip.

Payment Information

For products purchased online, customers are not charged until the order has shipped.

Orders placed over the phone or by mail will be released for shipping once payment in full is received. If payment is not received within 30 days of placing the order, the order will be canceled.

There are several ways to make a payment on an order. For your convenience, you can make a payment online via credit card. Simply sign in and click the "Make a payment" link under My Orders. You can also pay by credit card via phone at 800.325.4180, Monday through Friday, between 8:00am - 4:30pm (CST). You can also send your check or money order to the following address:

Stark Bro's Nurseries & Orchards Co.
PO Box 1800
Louisiana, MO 63353

Gift Orders

Already know what you want to send to that special someone? You can create a gift order for them online! Their shipping address and a personalized gift message can be added to the order during the checkout process. Still deciding on what to get? You can call us at 800.325.4180 and let our knowledgeable staff assist you in picking the perfect items for your gift order.

Stark Bro's Mural

Which option is best for me?

Bare-root Trees

Trees that are shipped without soil to ensure good contact with soil in your yard. When shipped, they are about 3-4' tall with 3/8" or larger trunk diameter. When they mature, they will be one of three sizes*:

Dwarf

Matures to be about 8-10' tall and wide. Provides an abundance of full-size fruit.

Semi-Dwarf

Matures to be about 12-15' tall and wide. Gives maximum fruit yield per square foot.

Standard

Matures to be about 15-25' tall and 20' wide. A multi-purpose fruit and shade tree.

Stark Supreme Tree®

Top-grade, bare-root trees that give you a head start on growing. When shipped, they are about 4-5' tall with 5/8" or larger trunk diameter.

EZ Start® Potted Trees

Trees in bottomless pots that allow some roots to be air pruned, so that a dense mass of productive, feeder roots can grow within the pot to make transplanting easier. Mature sizes vary. When shipped, they are about 1-2' tall.

Select EZ Start® Potted Trees

Top-grade, potted trees chosen to give you a head start on growing. When shipped to you, they are about 3-4' tall.

*Tree sizes may vary by variety. See our Growing Guide for details.