Returns, Refunds, & Limited Warranty
Order & Delivery Issues
Shipping/Delivery Errors or Damage; Missing, Damaged, or Unsatisfactory Product
Our goal is to ship your order accurately and for it to arrive in good condition, so trees and plants are ready to plant when delivered. Some trees and plants are shipped in a state of dormancy without leaves. These plants are generally less susceptible to transplant shock and have excellent planting success.
Despite our best efforts, sometimes things don't go as planned. If your delivery is damaged during shipping, is missing product, or contains damaged or unsatisfactory product, please contact us within 14 days of receipt. We will make it right and send you a replacement. Availability of trees and plants can be limited, so if an item is unavailable when you report a problem, we will refund the full purchase price the damaged items. Replacements sent for order and delivery issues are also covered by our 1-Year Survival Guarantee (excluding annual plants).
If you have questions or concerns, please contact us and we'd be happy to answer all your questions.
1 Year Survival Guarantee
Since 1816, Stark Bro's has promised to provide customers with the very best fruit trees and plants. It's that simple. If your tree or plant does not survive, please let us know within one year of delivery and we will replace it. Submit your claim using the Warranty Claims link at starkbros.com/help or by calling 800-325-4180. Warranty claims must include photos of the tree or plant, including evidence of a scratch test.
Once we receive your photos, we will send you a one-time replacement, with a nominal shipping fee of $9.99. If the item in question is not available, we will issue you a refund. This guarantee applies once per original item and replacements sent under this guarantee are not eligible for an additional replacement or refund.
Please note: Our 1 Year Survival Guarantee does not apply to annual plants, which are expected to complete their life cycle within a single growing season. If you experience an issue with an annual upon arrival, please contact us within 14 days of receipt so we can assist you.
Orders with Multiple Shipments
In the case of orders with multiple shipments, this policy applies to each shipment at the time it was delivered. You have 14 days from the date each shipment was received to report order and delivery issues, and one year from each shipment delivery for our survival guarantee.