Returns, Refunds, & Limited Warranty

Order & Delivery Issues

Shipping/Delivery Errors or Damage; Missing, Damaged, or Unsatisfactory Product

Availability of trees and plants is limited. If an item is unavailable at the time you report a problem, we will offer you the choice of:

  1. An account credit equal to 125% of the purchase price of them item
  2. A refund of the full purchase price of the item in question

125% Survival Guarantee

Since 1816, Stark Bro’s has promised to provide customers with the very best fruit trees and plants. It’s just that simple. If your trees or plants do not survive, please let us know within one year of delivery. We will issue a one-time merchandise credit to your account equaling 125% of the original product purchase price. Your credit is good for eighteen months from the date it was issued.

If you suspect that your tree or plant has not survived, we require photo verification, including evidence that you have performed a “scratch test”. Once we receive your photos, we will issue your account credit.

To receive your credit, please call 800-325-4180 or visit

Orders with Multiple Shipments

In the case of orders with multiple shipments, this policy applies to each shipment at the time it was delivered. You have 14 days from the date each shipment was received to report order and delivery issues, and one year from each shipment delivery for our 125% guarantee.